Terms

The services described on this site are provided by:

• Paweł Zaic Digital Solutions
• ul. Przykładowa 1, 50-000 Wrocław, Poland
• NIP 000-000-00-00

One person, no team, no subcontractors you have not been told about. If anyone else ever needs to touch your project, I say so first.

Two things: how you may use this website, and the general shape of how I work. They are not the contract for your project.

Every project gets its own written scope, price and timescale before anything starts. Where that document and these terms disagree, the project document wins.

Nothing on this website is an offer within the meaning of Article 66 of the Polish Civil Code. The prices shown are the starting points they say they are, and an enquiry puts neither of us under obligation.

There are three, and deliberately only three:

• A new website — written, designed and built, registered in your name.
• Looking after a site — updates, backups, keeping it online, plus an hour of changes a month.
• Fixing what is there — an hour spent on what you already have, and a written list of what I would do about it.

What I do not do is listed on the services page and I mean it: no Google or Facebook ads, no logo or brand identity work, no open-ended SEO retainer. If you need one of those, ask and I will point you at someone who does it well.

In this order, every time:

• You send an enquiry or book a consultation.
• We talk — usually twice, about half an hour each time.
• I write down the scope, the price and the timescale, and send it to you.
• You accept it in writing — an email saying yes is enough.
• Work starts, and not before.

If, after the talking, I think you do not need me, I say so instead of quoting. Sometimes that is the intended outcome.

• Accurate information about the business — what it does, where, and for whom.
• Access to what already exists: the domain, the hosting, the Google listing, any logins involved.
• Photos, logos and any text you want used — and the right to use them. If you send me something you do not hold the rights to, that is on you.
• Answers and feedback within the windows we agree. A project that stalls on your side moves its own deadline.

I will never ask you to hand over a password in a way that leaves you unable to change it yourself.

• Prices are fixed and agreed before the work starts. If the scope changes, I re-quote before doing the extra work, not after.
• A build is half up front and half when the site goes live.
• A monthly plan is billed monthly in advance, month to month, with no minimum term.
• A consultation is billed per hour with a one-hour minimum, and comes off the price of a build if you commission one within 30 days.
• Every invoice is a proper VAT invoice.

Invoices are due within 14 days. Late payment carries statutory interest, and if an invoice goes 30 days past due I may pause work until it is settled — I will warn you before I do.

Each build includes a set number of rounds of changes — two on Start, three on Growth — and the number is written into your project document. A round is one collected batch of comments, not one comment at a time.

When I send something for review you have 7 days to come back with comments. Past that I take it as approved and move on, so that a quiet week does not quietly become a quiet month.

Changes beyond the agreed rounds are quoted separately, or covered by the included hour if you are on a monthly plan.

You do, once it is paid for. On full payment the rights to the finished site and to everything made specifically for you — text, layout, graphics — transfer to you.

The domain and the hosting account are registered in your name from the start, not mine. So is every login. If you ever want to work with someone else, you take the whole thing with you and I help hand it over.

What stays mine: the tools, components and know-how I brought to the job and would use again for someone else. You are not buying those, and nothing in your site depends on my keeping them.

I may show the finished work in my portfolio and name you as the client. Say no and I will not — just tell me, in writing, at any point.

I promise the work described in your project document, done properly and on the agreed timescale. I do not promise results that are not mine to give:

• No specific position in Google. Nobody can promise that honestly; anyone who does is guessing.
• No particular number of visitors, calls or enquiries. That depends on your market, your competitors, your prices and how fast you answer the phone.
• No fixed date by which search traffic picks up. It usually takes one to three months after launch, and that is an observation, not a guarantee.

What I will do is tell you when something is not working and what I would change, rather than let a quiet month go unexplained.

I am responsible for my own work and I fix my own mistakes at my own cost. Beyond that, some limits:

• My total liability for a project is capped at what you have paid me for it over the previous 12 months.
• I am not liable for lost profit, lost contracts or other indirect loss.
• I am not liable for other people's services going down — hosting, the domain registrar, Google, a payment provider — or for changes they make to how they work.
• I am not liable for content you supply, or for what happens after someone else starts editing the site.

None of this limits liability for damage caused deliberately, or anything else the law does not allow to be limited. If you are a consumer, your statutory rights come first and these caps do not touch them.

• A monthly plan: cancel any month, in writing, and it ends when the paid month ends. No notice period, no exit fee.
• A build, before work starts: tell me and nothing is owed.
• A build, after work starts: the up-front half covers the work already done. If what I have done is worth less than that, I refund the difference.
• Either of us can walk away if the other seriously breaks these terms and does not put it right within 14 days of being asked.

Whatever happens, you keep everything you have paid for, and I hand over the files and logins within 14 days of the end.

The domain renews every year and is billed to you, because it is registered in your name. Hosting is included while you are on a monthly plan; without one, I set it up in your own account and you pay that provider directly.

Those providers have their own terms and you are their customer, not mine. I help you deal with them, but I cannot agree to things on your behalf and I cannot be responsible for their decisions.

If a domain lapses because a renewal invoice went unpaid, that is not something I can undo. I will remind you; paying it is yours.

• Read it, use it, link to it, quote it with attribution — all fine.
• Do not try to break it, overload it, scan it for weaknesses or reach anything that is not published.
• Do not use the contact form for spam, mass mailing or anything automated. It counts submissions and will shut you out.
• Do not copy the text, layout or design of the site itself for your own commercial use. That part is mine.

The site is provided as it is. I keep it working and up to date, but I cannot promise it will never be offline.

Most of my clients are businesses. If you are buying as a consumer — or as a sole trader buying something outside your own line of work — you have extra statutory rights and nothing here reduces them.

That includes 14 days to withdraw from a contract made at a distance, without giving a reason. One catch worth knowing up front: if you ask me to start inside those 14 days and the work is finished before they are up, the right to withdraw is gone. I say so explicitly before starting early.

You can also take a dispute to a district consumer ombudsman, or use the mediation available through the Trade Inspection Authority.

If something is wrong, write to me first — describe what happened and what you would like done. I answer within 14 days, and in practice much sooner.

Polish law applies. If we cannot settle a dispute between ourselves and you are a business, it goes to the court with jurisdiction over my registered address; if you are a consumer, the ordinary rules decide the court.

These terms can change. The date at the top is the version in force, and a change never applies to an agreement already made — yours is governed by the version you accepted.